Operating manuals | Hodema | Lebanese Consulting Services

We support you during the opening and post-opening phases of your hospitality or retail project through the elaboration and implementation of a set of operating manuals that will guarantee best in class quality of service and internal control, while ensuring the successful implementation of the franchise.

Operations manual - Human resources manual - Finance and control manual - Sales and marketing manual - Training manual

“Hodema had been recommended to us by several sources to help us find the best solutions in developing the Food & Beverage component of our company. Hodema spelled out a great specific and detailed concept that was crucial to the overall positioning of our company and that we promptly seized.”

Compagnie Libanaise de Teleferique et D’Expansion Touristique s.a.l.

"Hodema has wisely advised us on the direction to choose and the steps to undertake in order to build a successful venture in a difficult, yet very challenging field."

Standard Arabian Business and Enterprises Company (SABECO), Kuwait

"Hodema's consultants are constantly helping us anticipate the various Food & Beverage trends and opportunities that can be made available on the Saudi Food & Beverage market."

Al Mathaaq Company, Saudi Arabia

"Hodema's contribution has significantly added a lot of value to our new restaurant. With deep experience in this industry, they helped us sharpen our concept to ensure smooth delivery. We are glad to have Hodema team on board at early stages of the project".

Crunchy Square, Saudi Arabia

"Hodema has made a name for itself in the hospitality industry and more specifically in Food & Beverage. Their specialty and focus in this industry sets it apart from other consulting firms."

O by Okku, Saudi Arabia

“Hodema KSA has provided an unsurpassed level of service in terms of primary market research, concept development, feasibility studies & operational expertise to our company, supporting our investments in the hospitality and food & beverage sectors.”

Siraj Capital, Saudi Arabia

"Hodema’s expertise was crucial for the creation and implementation of one of my concepts; not only they are professional, but they provide me with ongoing support in my strategic development."

Casa Giovanni Management, Lebanon

"Hodema’s role was critical in explaining and illuminating the ins-and-outs of the hospitality world, which was especially useful and important given that this is our first project in the field. Hodema’s consultants are our hospitality advisors but we like to think of them as our partners in making this project successful."

FFA Real Estate, Lebanon

"With Hodema's support, we are elaborating the restaurant's operating manuals, geographical and strategic development plan as well as the financial studies in order to expand the brand."

The Burger Company

"Hodema’s input was very important to our project. Hodema’s consultants presented us a detailed study including an exhaustive overview of Beirut hospitality industry, and developed a concept for our hospitality project that we believe will fill a gap on the current market."

Dalfa Group, Lebanon

"Hodema has a very strong expertise in the Food & Beverage industry with a deep knowledge of all the market trends as well as the Food & Beverage operators present locally and internationally."

ABC Group, Lebanon

"Hodema understands the local dynamics, constraints and adaptations required for concepts to be successful here – this is a key differentiator that few can provide."

Emaar Economic City, Saudi Arabia

"It is thanks to Hodema that we finally opted for the franchise model, and started considering partnerships outside Lebanon."

SGR Group, Lebanon

"The Hodema team is very diverse, experienced, and professional. We owe them a big part of what Logma has become today."

Crown Concepts Group, United Arab Emirates